HR by numbers – measuring workforce performance

September 12, 2008

The CIPD has announced the latest in its compendium of toolkits. This one is on Human Capital Management (HCM). Mostly I am very impressed with their toolkits. They provide a good deal of clarity and help people understand what the various topics involve (thankfully, without implying that it is so easy that they do not need professional help!). In this case I am not so sure.

It may just be that I have always reacted badly to HCM as a piece of jargon. ‘Human Resources’ as a replacement for ‘personnel’ was meant to imply a wider, less bureaucratic role but soon became just as easy a butt for jokes (and HR is easier to say than personnel) so some tried to achieve the same end by implying that Human Resource Management (HRM) was the ‘something else’ that could take HR to the centre of organisational life. That never found currency outside the HR bubble. Human Capital Management is a term mostly kept away from the workforce, which is just as well as it is meaningless in everyday life. However employee-centred your company’s approach, do you really want to be referred to as piece of ‘capital’ that has to be ‘managed’. So; putting that little rant aside there is a lot of good stuff in the toolkit. So what’s my problem? Read the rest of this entry »